How Can We Help?
Our AI assistant is available 24/7, with human agents ready to assist
AI Chat
Get instant answers from our AI assistant. Available 24/7.
Support Ticket
Create a ticket for detailed issues. Our team responds within 24 hours.
Login to Create TicketPopular Questions
Quick answers to common questions
Confidiance is a private banking and treasury operations platform providing internal ledger accounts, secure transfers, and specialized credit facilities. We focus on providing institutional-grade security with personalized service.
Confidiance provides internal ledger and treasury operations services. We are not a licensed deposit-taking institution in most jurisdictions. Balances in your ledger account are not deposits protected by deposit insurance schemes. Please consult our Terms & Conditions for full details.
To open an account, click "Get Started" on our homepage and complete the registration form. You will need to provide identity verification documents as part of our KYC process. Once verified, your account will be activated within 1-3 business days.
We implement bank-grade security including AES-256 encryption, multi-factor authentication, real-time fraud monitoring, and comprehensive audit trails. All sensitive data is encrypted at rest and in transit.
Gold-backed credit allows you to access liquidity using your gold holdings as collateral. The maximum Loan-to-Value (LTV) ratio is 60%. This means you can borrow up to 60% of your gold's current valuation. Please review our risk disclosures before applying.
Expected Response Times
Instant
AI Chat
< 24 hours
Support Tickets
1-2 days
Email Inquiries
Important: Our AI support provides general guidance only and does not constitute financial, legal, or investment advice. For specific advice, please consult with appropriate professionals. For account-specific issues, please ensure you are logged in or provide your account details securely through our ticketing system.